Category: 2 cents


A critique of WestJet.com

It’s 2010, websites are no longer something you have to have because it’s the done thing. Websites today must be a driver of activity and business, not a peripheral piece of your organization. That is acutely true if you happen to be selling through your website. In such cases it is imperative that your web presence be geared towards the end user – usability is king. Some airline websites do this well, some do it not so well and some are downright awful.

Since I seem to spend a lot of time researching and booking flights I thought it was time to write a review. For the purposes of this review I have chosen to critique WestJet.com. In my estimation (as somebody who travels a lot and ALWAYS books online) I would have to say WestJet.com falls into the middle of the pack – not great, not terrible. Let’s go to the landing Page.

OK not a good start. I’m told that my browser (Google Chrome) is not optimal. Two points in response to this:

  • If you have to display this message make it small and discrete. There’s no need to alarm surfers with a wordy message and an obfuscated screen.
  • Chrome and Safari may both be relatively small players but they are not a huge departure from Firefox and Internet Explorer. Get compatible. The cost of doing so is tiny, the upside is not.

[Update: Wow! In the time since I started this review and now WetJet look to have switched to a new browser detection mechanism that makes the previous gripe redundant.

Update 2: The nag screen is back. Odd.]


Post-nag screen is a confusing landing page.

WestJet.com - current landing page

WestJet.com - current landing page

There needs to be some space between the regular passenger click path and everyone/everything else. Also why is it that not everything is in two languages? No French speaking business travelers? This click flow is broken. It should be 1) pick a language to reveal a second tier then 2) pick from options available based on language selection.

WestJet.com - suggest landing page layout

WestJet.com - suggest landing page layout

So far it’s been fairly smooth sailing but once we get to the main page things start to come apart. View Full Article »

The fight for Africa

Hundreds of years ago, the powers of the world fought over Africa and carved its landmass into many pieces which they proceeded to profit from for long stretches of time. Today, a similar fight is on the cards, only this time the would be conquerors are airlines fighting for the skies.

Needless to say the existence of many routes operating in and out of Africa are steeped in historical ties – Air France for instance is very strong in West Africa. However, such historical ties are only a small factor in the broader picture. The formation of global airline alliances, armed conflicts, the discovery of natural resources and a host of other factors make the picture far more complex.

If we compare the footprints of the alliances side-by-side we can see that the Star Alliance has the broadest reach. Notice in particular how the major centers that dot the coast of the continent are well served.

Star Alliance Footprint

Not far behind the Star Alliance is SkyTeam. Air France and KLM’s long history in Africa coupled with Kenya Airways’ growth and success are the major factors behind this second place.

SkyTeam Footprint

This leaves OneWorld in third but not by much.

OneWorld Footprint

Let’s not ignore non-alliance players. The collective presence Emirates, Qatar Airways and Etihad put forward is no longer negligible. You might argue that the gulf trio only affords three non-stop destinations outside Africa – Dubai, Doha and Abu Dhabi – but I would argue that one-stops at the right price are just as good or better than direct services.

With Ethiopian set to join the Star Alliance shortly, the list of African carriers ready to be rolled into major alliances drops to zero – either for lack of quality or lack of size. A lack of carriers however does not mean a lack a opportunities. The difference now is that anyone who wants a piece of the action will have to really put some skin in the game, not simply agree to a codeshare. Brussels Airlines is already doing this by setting up an operation in Lubumbashi (to be called Korongo) but they will not be the last. Numerous European and Middle Eastern carriers have half an eye on such joint ventures as do the new darlings of African politicians - the Chinese and the Indians.

Like anything else of an aesthetic slant, the like and dislike of tail designs is largely subjective. I have compiled the following list of tails as my current top ten with a few accompanying words. They are in no particular order.

Air Tahiti Nui – A flower floating in water; hardly a conventional idea for a tail and yet it works. Beautifully. The ripples in the lagoon blue whisper tranquility and beauty. What better representative could their be of a country that bills itself as paradise on earth?

Etihad - Some would say that this tail is far too masculine and imposing – that it’s almost military in appearance. I think it’s super. It’s certainly not conventional. Nor is it a tail you forget quickly. Etihad has used this design since its inception (albeit with the small change of adding seven stars to represent the seven emirates of the UAE) let’s hope nobody talks them into changing it.

Qantas - The Kangaroo may have gained and lost a few kilograms over the years but fundamentally this tail has remained unchanged for a very long time, and with good reason. It’s striking, simple and quintessentially Australian.

There was chatter that QF were going to paint a few tails with the silhouette of other Aussie animals such as the wallaby. That appears to have been nothing more than a rumor.

Egyptair – After many years of that awful bland blue-with-chicken-scratch tail the folks at Egypt Air have pulled up their socks and made a change. The new tail is a winner. All of their new metal is coming online with this new tail. The concentric waves of blue are simply mesmeric!

Gulf Air – Even before it’s rebirth, Gulf Air had a striking tail. Of course, as the various emirs got into a “mine’s bigger than yours” competition leaving Bahrain in the lurch it didn’t really make sense to preserve the red, black and green runners… since Bahrain’s flag sports none of those colors.

The new design (tail and livery) is great. So great in fact that it has been knocked of twice (that I know of) and has set off a wave of imitators. Sure the idea of a bird-only tail is hardly unique but this look easily has the edge over the likes of Singapore Airlines, Garuda Indonesia, Aerolineas Argentinas et al.

Emirates - Long before the billowing sail-inspired Burj al Arab Hotel graced Dubai’s skyline, the billowing flag graced it’s planes. What’s so clever and pleasing about this design is that it does not bastardize the real flag at all, it simply projects it onto the tail.

As far as I can tell the only change between this design and the original is that it’s is ever so slightly less angular.

American Airlines – Simple, timeless, clean, almost arrogant but in a friendly way this tail forces you (well me at least) to look at it. No matter what your allegiance may be this tail is a winner.

Thai - There’s something majestic about this tail’s almost opulent use of powerful colors. Then again I suppose for a carrier that still refers to itself as the “royal orchid service” that opulence should come as no surprise. This new tail was so powerful when it was first rolled out that it had what I call the BMW effect – as soon as you see a new one next to an old one the old one looks like crap, even though it isn’t.

Now if Thai could only bring that external feel to their interiors that would be great; I flew London-Bangkok last year with no on-demand IFE. Less than regal don’t you think?

While I’m on the subject of tails, if anyone knows what that thing Sri Lankan uses on its tails is I would love to know. At least the old bird was intelligible. That new thing is simply awful. Is it a jalapeno?

Emirates A380 coming into YYZ by BriYYZ on Flickr

Let’s be honest 58 A380s was never going to be enough for Dubai’s ambitions. In case you think I’m being sarcastic, I’m not. Once you get over the shock of such a massive order and start to think about it, 58 is not that many. Currently the ten strong A380 fleet serves London (LHR x2 daily), Paris (CDG), Bangkok, Toronto (x3 weekly), Sydney, Auckland (via SYD), Incheon as well as doing some intra-gulf flying mainly to Jeddah. Assuming that the current complement is well utilized that would leave (only!) 48 frames. Placing these 48 across EK’s currently served destinations will not be that difficult. Many of these destinations already enjoy multiple daily frequencies from DXB. Examining that list would be a good starting point.

Cape Town, Dhaka, Düsseldorf, Frankfurt, Gatwick, Hong Kong, Johannesburg, Karachi, Kuala Lumpur, Male, Manchester, Manila, Mauritius, Melbourne, Moscow, Singapore and Shanghai are all strong candidates to become A380 destinations. Whether all of these spots are A380-ready and whether the authorities/treaties that govern these airports will just take this lying down remains to be seen but EK’s intentions should be clear. At this point it’s just a case of guessing in what order these will come online. Add the additional 32 frames into the mix and only then will you start to struggle to find routes for EK to put them on, but even then not really. At the current dismal delivery rate natural fleet renewal will mean that older 77W frames will be finding new homes and being replaced by A380s.

Beyond the additional 32 A380s the rumored/sort-of-announced intention to order more frames at Farnborough makes things interesting. In all likelihood it will be a modest (by EK standards) 777 renewal order (yes even they acknowledge not every city on earth can support a daily A380) and/or an additional 10 A380s to bring the fleet count there to 100. Say what you will about EK they understand PR!

This “better to have it and not need it” philosophy will work for EK. After all any spares can find homes with EK’s cousin organization DAE and even Senegal Airlines (aka Sri Lankan: the sequel) could probably take one or two for flights to Paris and Marseille in a pinch. Perhaps most importantly by jamming up the order books at Toulouse. EK’s competitors will not be able to get a meaningful A380 fleet put together any time soon.

To me EK’s biggest problem is not going to be finding places to fly the A380, it’s going to be getting foreign governments to yield to their will. I have no doubt that some governments will force addendums to existing bilaterals – replacing frequencies with seat capacities – or at the very least refuse to change existing agreements. If that happens things will get very messy indeed. The UAE-India bilateral is already restricted in this way but more countries will follow suit. Already in battles of attrition with Australia, Canada, Germany and India, Emirates might have to hire as many PR and lobbyist hands as they do pilots to get all those A380s in the air.

A tad heavy, no?

The Luggage Lunatic
In an age where seat pitch and width are shrinking, carry-on rules are getting stricter and free check-ins are quickly disappearing you still see the luggage lunatics the second you roll up to the curb. Unless you’re moving to Ouagadougou for good there is no reason to pack like this. Ever. You’re not Imelda Marcos, let’s tone down the luggage.

The Octopus Parent

You know who I’m talking about poor man/woman carrying two kids in the dual Koala-al-Qaeda configuration holding hands with yet more kids of walking age – multiple wheelie suitcases and back-packs in tow; at least one kid crying at all times almost acting as I siren warning you to get out of the way. I have nothing against this group of people and the only reason they make this list is that I want them get some relief.

The Muse
Lack of experience? Lack of knowledge? Lack of a clue. This species of traveler is fascinated and confused by everything. They usually stand around gawking at things – one hand scratching their head, while their heads bob up and down between airports signs and their travel documents. Hint: there are no directions to your gate on you boarding pass. Do not EVER line up behind one of these people and follow at a distance as they are known to perform Crazy Ivans at random.

The Voyageur Idiot Savant
I don’t know what it is about these people but they are everywhere. Usually they are men trying to impress their kids or the significant other with their wealth of aviation and travel knowledge. I recently overheard a guy telling his girlfriend/wife how revolutionary the 747 was “blah, blah, economies of scale, blah, blah hub to hub” and so on. When she asked which plane he was talking about he pointed and said that Air Canada one over there! Air Canada has not operated the 747 for AGES but the real kicker was that he was pointing at an A320 which wasn’t even the biggest plane in sight.

The Turnstiles
I’m not sure who created these jobs or why they are still around but you see them at every airport; people whose entire role it is to direct travelers to various line ups – be it customs, security or check-in. I’m baffled. Where does one even go to apply for such a job? Surely a well placed sign would do the trick… then again the patent lack of logic and flailing hand gestures some of these folks exhibit is worth the price of admission. On second thought let’s keep these people.

The Blackberry Ninjas
These lovely individuals spend every free second they have looking down at their mobile devices furiously thumbing away. Luckily half of this genus consists of business travelers so they at least know where they’re going and how to get there without obstructing other travelers. These folks look up occasionally and grunt when asked questions but beyond that are a waste of space. If you happen to be seated next to one on the plane there is a more than 50% chance that (s)he will still be hammering away during takeoff.

Why not?

It’s time airlines began rethinking the concepts of seasonality and charters. Currently, seasonal services rely on predicted or proven demand swells to justify a change in capacity for a fixed period of time – usually on a recurring basis, most commonly up-gauging around holidays. There can be no doubt that this practice makes sense. However, given the cutthroat nature of the current aviation market I am surprised no carrier has taken it a step further and pursued a more aggressive approach where seasons are in fact not even a season long. This would involve one (or two, or three) off services between city pairs designed to aggressively target pockets of new revenue. The haphazard nature of this approach would make it seem almost like a charter service – and in many respects it would be – but with one key difference; airlines would no longer be the suitors, waiting around for clients to pitch them. Rather they would become the aggressors and would take the fight pitch to prospective clients.

Let me offer an example. I am attending the Microsoft TechEd 2010 tradeshow in New Orleans next week. Attendance is rumored to be hovering between 8,000 and 9,000 people. Given that it’s a Microsoft show it will come as no surprise that a large contingent will be making their way down to New Orleans from the Redmond, WA area. While there are countless one-stop possibilities to New Orleans from Seattle (to suit any airline allegiance) there is no direct service. For a sizeable portion of the people making this journey a direct flight would be too good to pass up, frequent flier miles be damned. All it would take is for Alaska Airlines (or any other major player in the northwest) to recognize the needs of their market and react. For this particular example I’m sure a few services straddling the tradeshow’s timeline would sell out in minutes. The same issue exists for Canadian attendees of the show – there is no direct service from New Orleans to anywhere in Canada. Would this not then be the perfect time for a Canadian carrier to offer “seasonal” services around this event to New Orleans from Toronto and Calgary? I’m willing to bet it would work. Inevitably airlines would cannibalize some of their own routes by adopting this approach but it would at the same time attract passengers that would preliminarily favor another carrier.

Pursuing opportunities like this would be straightforward. Route Ops teams at carriers would simply have to contact the largest convention centers around their continent(s) and get their annual schedules. With that information and some research into their attendees and organizers, opportunities like this would light up any airline’s route map like a Christmas tree.

Short-cycle aircraft leasing

Qantas parking lot at LAX by Kim Davies

When planes are on the ground they don’t make money. Why then do numerous carriers the world over allow their precious metal to sit on remote stands gathering dust for hours at a time awaiting their return rotations? Simply put, I think nobody has bothered to challenge the status quo. Look at LAX for instance. It has a hugely impressive offering in terms of trans-Pacific flight possibilities. What’s less impressive is the aircraft utilization of some of the operators. Let’s put Qantas under the microscope for a second. On most days they offer five services into LAX:


Flight Numbers Origin Arrives Departs Idle Time
QF0011/QF0012 SYD 9:40 22:30 12:50
QF0107/QF0108 SYD 6:45 23:50
QF0015/QF0016 BNE 11:00 23:30 12:30
QF0093/QF0094 MEL 7:20 23:20 16:00
QF0025/QF0026 MEL 6:30 23:40 17:10


Out of the flights listed in the above table QF107 continues on from LAX to JFK. The others sit on the ground doing nothing. What’s stopping Qantas from leasing out one or more of these idle frames to their alliance partners at American Airlines to conduct hub to hub runs out of LAX? The numbers would obviously have to be studied but I would imagine that AA could sustain a 747 or A380 service between LAX and at least one of its hubs. DFW alone sees 15 direct dailies from LAX including a 767 followed in quick succession by a 757 during the morning rush. Surely that pair could be replaced with a QF 388/744 with a return flight back to LAX in time for the late night departure down under? It’s a win-win for QF and AA.

Obviously an idea like this sounds simple on paper but requires a lot more thought to implement. In the example I have given – the QF-AA tie:

  • AA would need to ready a stable of pilots rated on the 744/388.
  • QF would need to be satisfied that their equipment and brand was being looked after.
  • “Operated by” stickers would need to be in place to appease the DOT.
  • Perhaps a ghastly OneWorld livery too.

These and a whole slew of other items must be addressed but in the end I think the possibility for this to happen is there. Beyond Los Angeles, San Francisco and Vancouver have planes that sit on the ground for long periods. A similar deal could easily be struck up between say Air New Zealand and United who already fly the 744.

In my opinion if this type of short cycle leasing is ever going to happen the biggest possibility will be between the Virgin carriers. Virgin America are stable and expanding V Australia is making inroads on the US west coast. As both airlines take additional deliveries I think V Australia’s schedule will start to look more and more like Qantas’s which will create the perfect platform for Richard “fair dinkum” Branson’s Aussie carrier to short-cycle lease 777s to Richard “born on the fourth of July’ Branson’s American carrier. Of course such an action would set the “birthers” off and likely cause a ruckus on Capitol Hill, but guess what it would be a perfectly legal arrangement.

A livery of equals

The new United livery, post-merger

Woody Allen once quipped that “you can’t ride two horses with one ass.” I can’t help but feel that this is exactly what the proposed United-Continental post-merger livery is trying to do. United was settled upon as the go-forward name because it was the stronger brand – certainly on the global stage – so why dilute the brand by cross-breeding it with Continental colors. Even in a “merger of equals” you’re not going to please everybody so why back this half baked livery? For my part I have to say this livery of equals seems like a disingenuous olive branch. To Continental pilots worried that they might get the axe during “right-sizing” does the color of the plane matter? Probably not, unless the Continental white was favored for reasons of cost (most/all of their fleet is uniform and would only need a quick pit stop for paint). If this is the case then fair enough but I’m not sure if that’s how they got there.

Perhaps Continental folks just take more pride in their paint. The last time I was in Newark I don’t recall seeing a single dirty Continental frame. United are… well a picture is worth a thousand words.

Without knowing the particulars it’s hard to be too critical but I have to say that the proposed livery is lazy at best. At the very, very least they could have capitalized “United” the way it has always been.

Old United livery
Old United 737-200
Old United livery
Old United 767-200
Old United livery
Old United Dornier 328
Old United livery
Old United L1011
Old United livery
Old United Viscount

Also, what happens if the new United’s relationship with Copa goes south? Will we have two disparate airlines buzzing around in the same livery? That could be nice and confusing.

Some of you will think that I’ve got my priorities wrong. After all airline mergers are a complex nightmare entailing labor issues, network optimization problems, fleet harmonization, crew base shuffling etc. “Aren’t those more important issues?” you ask. I would argue that they are more important but that this is a situation in which the order of problem resolution is not totally congruent to the importance of the problems themselves. The reason is simple the flying public doesn’t see or care about any of the operational side of things. They purchase tickets in the same way they purchase chewing gum; brand and name recognition, price point and past experience though not necessarily in that order. There’s no point creating the world’s biggest airline if there aren’t bums in the seats. Delta (and Northwest) got it right, maybe Tilton and Smisek can take a leaf out of their playbook.

[Update: CO-UA have updated the proposed livery to a more bold font and have capitalized "UNITED" on the fuselage as shown here. ]

CSeries family

CSeries family. Image from Bombardier Multimedia

Since it was announced in mid-2004 the Bombardier CSeries has been something of an enigma. Airlines have blown hot and cold on it. Bombardier themselves cancelled the program in early 2006, only to restart it a year or so later. The skeptics out there will have already written this plane off as yet another paper airplane that will never materialize. Until a prototype is built and takes to the skies there is little Bombardier can do to quiet these skeptics. Nor should they, they have bigger fish to fry to give the CSeries lift.

Here are five things I feel Bombardier can do to give this beauty a chance at the big time:

Broaden the marketing offensive. By this I mean Bombardier should work to bring the CSeries into the public eye. Any airline worth its salt already has the CSeries on its radar but in this age of viral media and consumer loud-mouthing Bombardier needs to form a direct connection with the flying public not just the carriers they sell to. The strongest message they can use to foster this relationship is their “lean, clean, green” advantage. Picture a hybrid car commercial except with a plane “With 70% advanced weight-saving materials, 20% less fuel consumption and greatly reduced noise and emissions nothing in its class comes close to the CSeries. Demand the CSeries next time you fly.”

Get a celebrity voice. If Bombardier are really smart they will implement their marketing offensive with the help of a celebrity endorsement (Please don’t let it be Celine Dion ;)). The amount of influence and reach movie stars, musicians and pro-athletes have on the web and on TV is astounding. Bombardier needs to cozy up to one or more stars to drive the CSeries name home. That should be fairly easy given the existence of Flexjet and its clientèle.

Assuming that Bombardier have done their due diligence and targeted airlines whose 320 and 737 fleets are getting on in years they need to swing for the fences. That is to say they should create demand, rather than wait for demand to surface. How do they do that? Create an off-the-shelf airline and find investors to back it. My suggestion: survey and spec’ an LCC operation for South America using the CSeries and get investors on board. There is a real LCC void in South America right now and the first one in stands to make a lot of money.

Up-sell CRJ operators. The messy nature of the airline business has lead many airlines to farm out regional flying to smaller operators – a space in which the CRJ is popular. Such operators typically have lower operational costs than their larger colleagues. In the current economic climate, this has put many of them in a stronger position than the mainline carriers they fly for – strong enough to venture out on their own on certain sectors albeit under a weaker brand name. Consider that one of the orders Bombardier has secured came from Republic Airways Holdings, a company which has its roots in regional flying through its Chatauqua Airlines, Shuttle America and Republic Airlines arms. There are a number of other similar circumstances to investigate.

Address short runways. These are a great niche that the CSeries – certainly a variant of – should be able to handle. Airports such as LCY and SDU would be prime targets. Especially LCY given it is served by Swiss who already have an order in place for the type.

Satisfy Swiss. With all due respect to other buyers Swiss is currently the Bombardier CSeries’ star customer. Do what it takes to make them happy. As a former colleague of mine loved to say “nothing succeeds like success.” With one such marquee success story in the bag others will follow. There is so much opportunity within the Lufthansa Group and the Star Alliance that Bombardier simply can not afford for this relationship to be anything but a success.

Bombardier have the desire and the know-how. At this point it’s a question of will. Bonne chance!

Why Air Canada needs the 787

We’re in the second quarter of 2010, which means that in a parallel universe somewhere Air Canada is dotting the umlauts (even in this parallel universe it’s worthwhile running things past zee Germans) and crossing the t’s in the final ramp up to entry into service (EIS) of the 787-8. If only the same thing was happening in this world. The 787 – when it arrives – will be a godsend for Air Canada.

Despite the severe delays in the 787 program Air Canada unlike certain other buyers have kept fairly quiet. There have been no brash statements made to the media or Boeing, no threats to cancel the order, and no toys have been thrown. It’s been business as usual. Is this inactivity just a manifestation of Canadian sensibilities? It could be but I doubt it. Ever since the 787 order was finalized (and subsequently grown through the conversion of options) the exact role the 787 will play has not been publicly revealed. The tune emanating from Air Canada circles has been that the 787 will be a straight swap for for the current 767 fleet. Sure they both seat about 210 passengers but a straight swap would require only 30 frames, not the firm 37 (+23 options) currently on the books. That indicates an eye on growth. Where? The answer to that lies in the 787′s superior range.

Anything you can do I can do better
Consider the reach of the 767 (10,549 km) vs the 787 (14,700 km1) from Toronto:

767 vs 787 ex Toronto

767 vs 787 ex Toronto

What about Vancouver?

767 vs 787 ex Toronto

767 vs 787 ex Vancouver

That band in the middle reflects areas that the 787 can reach that the 767 can’t. The 787 puts most of the far East and all of the Asian Subcontinent and Africa within reach. No stops. No weight restrictions. No problems. Consider some of the cities that fall into this band: Delhi, Mumbai, Karachi, Colombo, Dhaka, Johannesburg, Seoul/Incheon, Auckland, Bangkok, Manila. Surely some of those are viable from YYZ?

Aotearoa Dreamin’
With well timed connections onto Australia I find it impossible to believe that Toronto-Auckland could not work. NZ serves Australia extensively and is a member of the Star Alliance. There is a natural fit. Given ETOPS requirements YYZ-AKL is a stretch but should be possible. Granted Air Canada could serve other locations (than Sydney) in Australia using the 787 from Vancouver (see Fig 2 above) or indeed add YVR-AKL but I think that would cannibalize from the existing Vancouver-Sydney service. The bigger wrinkle here is that Air New Zealand have also ordered the 787 and will likely deploy it to North America and are already well established in both markets. Time to play the Star Alliance Kooperation über alles card.

Next stop Jozi
There is likely already enough demand between Toronto and South Africa to merit a daily service. Middle eastern and European carriers dangle special fares to South Africa to their Canadian web visitors. Obviously this is in part due to the upcoming football World Cup but this practice has been in place for a long time. Even if Canada-South Africa traffic is put aside one can not ignore the additional reach attainable through South African Airways’ network.

A doosra for Delhi
Routes to South Asia pose another challenge. Those of you that follow Air Canada will know that they have already tried (and failed) to establish a presence in India. The reason for this retreat was simple, they just didn’t have the right plane and positioning to compete. The 340s were too big and by many accounts too thirsty for the job and the short-lived Toronto-Zurich-Delhi runs on 767s were also not hitting the mark. There is a lot of capacity and competition between Canada and India. In fact you can probably fly one-stop to Delhi from Toronto through no less than a dozen cities but no matter how good the in-flight product is I doubt it can compete with a painless, direct service – price sensitivity be damned. The question for me is not whether AC will re-enter the region it’s more where and when. Delhi is the obvious choice.

Asia pacifically
Incheon and Bangkok are also interesting. Canada and Korea have an open skies arrangement in place and Canada and Thailand have a fairly open Air Services agreement in place. They are both of course also Star Alliance hubs and either could be used as a staging ground from which to target pacific rim traffic.

And then there’s Manila. At first glance it seems like fairly random destination to throw into the mix but when you consider that Filipino-Canadians are the third-largest Asian-Canadian group in Canada after the Indian and Chinese communities it’s not so far fetched.

All of the above completely ignores both Calgary and Montreal, two cities with great potential. It also ignores the additional frames and operational flexibility that will be made available when the 787s start arriving in earnest. Most importantly I have ignored visa hassles. Considering that nationals of  many (if not all) of the countries now in scope – thanks to the 787 – need transit visas to get to Canada through Europe and the United States. These visas are both slow to obtain and expensive.

The variables and possibilities are staggering but the promise of the 787 is undeniable. Let’s hope Air Canada has something interesting in store. What do you think? Am I off my rocker?

Notes
1] I took the average of the two projected ranges here.

I have a work commitment (Convergence 2010) that requires me to be in Atlanta between April 24th and April 27th. Given that Toronto and Atlanta are both big cities and hubs to major carriers I didn’t think it would be a problem sorting myself out with flights. Just a few minutes ago I logged onto expedia.ca to make a booking and what did I find?

Expedia price matrix for YYZ-ATL-YYZ 24/04/10, 27/04/10

Expedia price matrix for YYZ-ATL-YYZ 24/04/10, 27/04/10

As we all know prices fluctuate for any number of reasons and conditions but for two very similar itineraries to differ in price by so much – Air Canada at $1300, Delta at $609 – is ridiculous. Same class, same dates, both non-stop. So what’s going on here? The usual conspiracy theorists will speculate that Air Canada and United are up to no good, but I doubt it’s that simple. Maybe Air Canada did a little more homework and came to realize that Convergence 2010 was going to be a huge draw that weekend and that they could command such fares. Maybe their higher price reflects a greater number of existing bookings. Whatever the case may be I opted to fly Delta. My company would have paid the higher fare (we have no ticketing policy) and I would have received the Aeroplan points but with such a pronounced disparity in prices I couldn’t in good conscience opt for Air Canada, especially for a short hop in a CRJ.

Out of curiosity I looked at a similar trip (Saturday-Tuesday) in early October and saw that direct fares are $857 across the board. So either nothing’s going on in Atlanta that weekend or AC-UA cease price fixing in the fall. Also by then there is a good chance that we will see some WestJet metal in ATL. Let’s see what if anything that does to prices.

What’s going on at WestJet?

WestJet's Care-antee logojet by Dave Subelack

WestJet’s Care-antee logojet by Dave Subelack

Recently I blogged about the challenges facing the top brass at WestJet. In the time that has passed a couple of interesting things have happened.

A change at the top
Sean Durfy’s resignation announcement has paved the way for Gregg Saretsky to assume the reins as CEO. While this caught me by surprise the reason given – the desire to spend more time with his family – seemed perfectly plausible. However, the cynics of this world were not quite so willing to accept this, with a number of people choosing to believe he was shown the door for the less-than-elegant adoption of the new reservation system. You could forgive the cynics for their speculation as CEOs have been at the centre of upheaval at WestJet in the past. Whatever the case may be I think it’s a win for all concerned. Durfy gets to live life at a smell the roses pace for a while. WestJet benefits from the experience and energy of a new CEO who already understands the inner workings of the company and has a stellar track record to boot. It’s great to see somebody with a sincere passion for aviation leading the charge – there are far too many “suits” running the show at other carriers.

A new dance partner
For years we’ve heard about potential tie-ups between WestJet and Southwest. It’s one of those stories that just won’t go away – murmurs about codeshares and ground handling agreements seem to flare up periodically and then vanish as quickly as they appeared. WestJet themselves have fueled this fire on a number of occasions with ambiguous statements declaring interest but only ever offering vague timelines. Personally I’ve always felt that the synergy potential between WestJet and Southwest is overblown. Though they were founded on similar business models WestJet is for all intents and purposes a full service carrier. It seems I’m not the only one with this mindset; this weekend WestJet went public with the fact that they are courting Delta with a view to drumming up US traffic through codeshares. WestJet is set to receive 5 slot pairs at LaGuardia (subject to regulatory approval) which will allow them to exchange traffic with Delta. Indications are that theses slots are to be used for flights to Toronto and Montreal. The folks at Delta must be happy about this; additional feeder traffic to LaGuardia (where they are trying to grow their presence) without using any of their own planes and crews and without signing a capacity-purchase agreement. All of this in exchange for slots they would likely have been forced to give up anyway. Talk about getting something for nothing.

Walk. Don’t run.
Despite WestJet’s friendly demeanor towards Air France/KLM and this new cozying up towards Delta I remain confident that they are not positioning themselves to enter SkyTeam – there’s simply not enough in it for either party. SkyTeam currently plays second fiddle to the Star Alliance in Canada and adding WestJet would do little to change that. What it would do is tie WestJet’s hands in terms of partner opportunities with OneWorld carriers. It’s far more likely that they will cherry pick codeshare partners from both SkyTeam and OneWorld under the “my enemy’s enemy is my friend” mantra with a view to building a robust codeshare network à la Alaska Airlines. Did I mention Saretsky used to work there?

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